Specific trade law

Specified Commercial Transactions Act Disclosure

  • ■Seller Name

    Phoenixx Inc.

  • ■address

    S Building 3F, 1-10-10 Kichijoji Minamimachi, Musashino City, Tokyo

  • ■Company Representative

    CEO Kazunori Sakamoto

  • ■Contact Us

    support@phoenixx.ne.jp
    We also respond to inquiries via email.
    For inquiries about individual service details or game product operations, please use the official website’s contact form (https://phoenixx.ne.jp/contactus/).

  • ■Sales Price

    Based on the tax-inclusive price displayed on the purchase screen for each product.
    *Prices may change due to campaigns or promotions.

  • ■Payment Method

    According to the methods specified by the platform you are using.

  • ■Payment Timing

    Payment is completed simultaneously with your purchase.
    The tax-inclusive price displayed for each product will be charged through various payment methods.

  • ■Service Provision Timing

    Unless otherwise specified for individual services, you can use the service immediately after completing the designated procedures.

  • ■Costs Other Than Product Price

    Internet connection fees, communication charges, and other costs necessary to use the service are the responsibility of the customer.

    *These may vary depending on your device and contract details, such as provider fees and packet communication charges.

  • ■Returns and Refunds

    Due to the nature of the product, we do not accept returns or refunds after purchase based on customer convenience.

    Please confirm that you have a compatible environment before making a purchase.

  • ■System Requirements

    You need a device (game console, computer, smartphone, tablet, etc.) and peripherals that can run the target service or game product.

    Please check the official website of each service or the download store page for system requirements.